Good hub, bad inventory practices
"Hub works fine, finally. The one I was initially given had the old ratchet design included. Stripped, slipped, skipped etc in the first few days of use. Was advised by csr that this was the case with the older ratchets. Ok, so why deliver them to customers? Any how, warranty was reasonablly straight forward but then a system glitch didn't tell me when i could pick up my new ratxhets. Suffice to say, I've lost more days of riding due to the brand new hub. . . Than i ever did with the old hub that exploded (yes, I'm including the days waiting for the new hub and rebuilding the wheel). Bit of a disappointment for me, as this was the exact reason I decided NOT to go with a used dt swiss hub. I understand crap happens. . . But when the crap is, by your own admission, due to a sub-par older design that you're still apparently delivering? That sucks. Now that everything is working properly (cleaned and greased new ratchts etc etc), the hib works fine."