Customer Service Commitment

Every member of our customer service team is a passionate rider. They ride all of our products and understand what real riders need. So when you interact with OneUp you are always dealing with a real rider based in Squamish, BC. That means they know how much it sucks to miss a ride because of an issue with a component. 

We don’t make lofty claims, offer unrealistic warranties or require you to jump through unreasonable hoops if you do have an issue. We stand by our products, support our customers and take every reasonable step to deliver the best customer service possible.