OneUp Shipping & Tracking Information

Fulfilment Overview

Every order to the U.S is packed and shipped by our team of riders at our headquarters in Squamish BC Canada. Orders are packed with maximum care and minimal waste.


Shipping Time Estimates

FedEx Economy Express: ~7-9 business days

UPS Expedited: ~7-9 business days


Shipping Notes & FAQ

  1. Orders confirmed by 10 AM PST generally ship on the same day and all orders are shipped via Express/Expedited services from FedEx or UPS.

  2. Buyer is responsible for payment of any duties and/or tariffs imposed by the destination country.

  3. Duties and tariffs are determined by the regulations of the destination country.

  4. Orders are shipped under incoterm DAP (Delivery at Place), indicating that the seller is responsible for transportation costs, but the buyer is responsible for import duties and any further transportation once the goods arrive at the destination.

  5. Buyers are responsible for compliance with local regulations and restrictions in the destination country.

  6. Please be aware that shipping timeframes may be subject to potential delays due to customs processing and other factors beyond our control.

  7. OneUp is closed and does not ship on BC Holidays.


Tracking your Order

Check the tracking number link in the shipping confirmation order we sent you - Search your inbox for "Get Stoked - Your OneUp order #XXXX is on the way [Tracking number attached]"

Please note, tracking numbers may take up to 24hrs to become activated once you receive your shipping confirmation email.


Changing or Cancelling your Order

We try and ship out your OneUp order fast, so if you need to request a change/cancellation, reply to your order confirmation email adding URGENT to the subject line along with your request and we will do our best to catch it before it ships.

If your order has already shipped we cannot change or cancel the order. Click here for Return instructions.